Please follow the below steps to reset your My GIA Education Portal password:

1. In web browser, go to My GIA Education Portal - https://education.gia.edu/
   
   
2. When page loads, scroll down to the PASSWORD MANAGEMENT section and click on Forget My Password.

3. Enter your username (e.g. SSMITH000) and email address.
   
   
4. Once the challenge page displays, enter answers to your security questions (note that answers are case sensitive so if you originally typed California, you need to match it with California, not california).

5. Once your challenge questions are accepted you can change the password. 

To make a payment on your account please follow the below steps:

1. In web browser, go to My GIA Education Portal - https://education.gia.edu/
   
   
2. Log in with your username and password
   
   
3. At the top of the page, click on Student Center,
   On the left panel, under STUDENT CENTER, click on your campus (e.g. Carlsbad Student Center)
   
   
4. Scroll to the bottom of the page and find the BALANCE and PAYMENT section.
5. Click on Make a Payment

6. MY ACCOUNT INFO AND PAYMENT page loads. Click Make a payment online with Transact Payments.

7. The Transact Payment Center displays. Click on Make a Payment button and then follow prompts to complete payment process.

If you are enrolling on behalf of yourself, follow the below instructions:

Please note: When searching for desired courses via Course Code or Course Title, you must enter the Course Code or Course Title into the search field exactly as written in the list below to populate results.

1. In web browser, go to My GIA Education Portal - https://education.gia.edu
   
   
2. Log in with username and password
   
   
3. At the top of page, select the Student Center tab
   
   
4. On the left panel, select your campus (e.g. Carlsbad Student Center)
     Scroll down to the Add/Drop section.  Click the Add/Drop Courses link.
   

5. Using the Course Search Section, enter any criteria associated with the course you wish to take.  Here are the course titles and course codes:
   
   

1. 1. Jewelry Essentials (GEM 110)
      
      
   2. Colored Stone Essentials (GEM 120)
      
      
   3. Diamond Essentials (GEM 130)
      
      
   4. Pearls (GEM 149)
      
      
   5. Colored Stones (GEM 220) 
      
      
   6. Diamonds & Diamond Grading (GEM 230)

6. Click Search

7. A list of all available courses for the remainder of the year displays. Select the one that interests you, scroll to the very bottom, and add the course.  If successful, you will see a confirmation message at the top of the page.  You will also then see it listed within the My Current Courses section at the top of your Student Center page.
   
8. To see balance due, in upper left-hand corner click on My Account Information, when page loads click on My Account Balances

To view an invoice please follow these steps:

1. In web browser, go to My GIA Education Portal - https://education.gia.edu
   
   
2. Log in with username and password
   
   
3. In the top right of page, click STUDENT CENTER 
   
   
4. When the page loads, on the left panel, click your Student Center (e.g. Carlsbad) 
   
   
5. The student center page loads. Scroll down and on the right in the QUICK LINKS section, click on VIEW MY FINANCIAL ACCOUNT INFO
   
   
6. The MY ACCOUNT INFORMATION page displays. In the MY ACCOUNT INFO AND PAYMENT section, select COURSE AND FEE STATEMENT 
   
   
7. The Course and Fee Statement page loads.  Select GENERATE MY COURSE AND FEE STATEMENT 
   
   
8. The Course and Fee Statement will generate.  Select VIEW MY COURSE AND FEE STATEMENT

The most efficient way to access courses is to go through the My GIA Education Portal, then over to Blackboard.

Note: for new enrollments, classes become available on TUESDAYS at 12:00am PST. 

1. In web browser, go to My GIA Education Portal - https://education.gia.edu/
   
   
2. Login with your username and password
   
   
3. At the top of the page, click on Student Center
   
   
4. On the left panel, under STUDENT CENTER, click on your campus (e.g. Carlsbad Student Center)
   
   
5. Once the page loads, scroll down and look in the MY COURSES section. Locate the course you wish to access and in the Course Link column click Access Course
   
   
6. The page will then display Blackboard. On the left-hand panel, click Courses

7. Once page loads, click on the name of the course you wish to enter

This is not a technical error but rather, it's a security feature for your protection. To resolve this issue, please do all the following then try to access again:
 

1.   Please clear your browser cookies / caches / history
2.   When you log out of Blackboard, always make sure to click the End SSO Session button then close your browser

Please see helpful tips below to resolve the issues you may be experiencing.

Problem: I cannot see my final Questionnaire
SOLUTION - To see the final Questionnaire, you must complete the mandatory course survey. In the Questionnaire section click on course survey, complete it and an access code will be presented to you. Copy and paste this code into the specified field. The final Questionnaire will now be visible.

Problem: I did the survey, but never got the access code
SOLUTION - The access code populates toward the end of the course survey after you've answered all questions. After the access code populates, you'll enter it in to a specified field. If you get to the end of the survey and do not see it, please capture a screenshot of what you're seeing and create a support ticket at the bottom of this page.

Problem: I earned an NP for my course survey - will it affect my course grade / what does that mean?
SOLUTION - Completing the mandatory course survey will not impact your grade.

In the Blackboard system, when anything is incomplete or not passed, the system assigns a score of NP (or no pass). When you earn an NP for the survey, it simply means that you did not complete the survey and enter the access code as directed. 

The access code populates toward the end of the course survey after you've answered all questions. After the access code populates, you'll enter it in to a specified field. If you get to the end of the survey and do not see it, please send a screenshot of what you're seeing.

In order to reset your password, click the below link:

https://giaokta.my.site.com/applicationportal/s/login/

and click the Forgot Password link once page loads to reset your password.

All Parchment/certificate inquiries and transcript requests should be emailed directly to the Records Team at records@gia.edu

Please make sure to include the following when making any Records requests: 
 

REQUIRED: 

• Full Name
  
  
• Date of Birth (mm/dd/yyyy) - example, January 3, 1985 would be 1/3/1985
  
  
• GIA Student ID Number (e.g. 111111111)

Please contact scholarship@gia.edu for any questions or to request information.